Privacy Policy
How Both Learners collects, uses, and protects your personal information.
Both Learners ("we," "our," or "us"), operated by Bilal Khan (FCCA, ACA), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website bothlearners.com or contact us in connection with my services.
Please read this policy carefully. If you disagree with its terms, please discontinue use of the site. By accessing our website, you consent to the practices described below.
1. Information We Collect
We collect information you voluntarily provide to us, including:
- Contact Form Data: Your full name, email address, phone number, country, and message when you submit an enquiry through our contact form.
- Newsletter Subscriptions: Your email address when you subscribe to our newsletter.
- Communication Data: Any information you provide when you communicate with us via email, WhatsApp, LinkedIn, or other channels.
- Service Enquiry Data: Information about the service you are interested in, your professional background, and your goals as relevant to the mentoring relationship.
We also automatically collect certain technical information when you visit our website:
- IP address and general geographic location
- Browser type and version
- Operating system
- Pages visited and time spent on each page
- Referring website URLs
- Date and time of your visit
2. How We Use Your Information
We use the information we collect to:
- Respond to your enquiries and provide the services you have requested
- Send you information about my services, updates, and educational content (where you have consented)
- Personalise your mentoring or coaching experience based on your background and goals
- Improve our website, services, and user experience
- Comply with legal obligations and enforce our terms
- Prevent fraud, spam, and other misuse of our platform
- Communicate service updates, schedule changes, or important notices
3. Legal Basis for Processing (GDPR)
For users in the European Economic Area (EEA) and United Kingdom, we process your personal data on the following legal bases:
- Consent: Where you have given us explicit consent (e.g., newsletter subscription, contact form submission with consent checkbox checked).
- Legitimate Interests: To respond to enquiries, improve my services, and maintain our professional relationship with clients and prospective clients.
- Contract Performance: To deliver mentoring or coaching services you have engaged us for.
- Legal Obligation: Where required to comply with applicable law.
4. Sharing Your Information
We do not sell, trade, or rent your personal information to third parties. We may share your information in limited circumstances:
- Service Providers: Trusted third-party providers who assist us in operating our website (e.g., web hosting, email delivery services). These providers are contractually bound to protect your data.
- Legal Requirements: Where we are required by law, court order, or governmental authority to disclose information.
- Business Protection: Where necessary to protect the rights, property, or safety of Both Learners, our clients, or the public.
We do not share your personal data with any third-party advertisers or marketing platforms.
5. Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, or as required by applicable law. Specifically:
- Contact form enquiries: Retained for up to 2 years
- Active client data (during mentoring engagement): Retained for the duration of the engagement plus 1 year
- Newsletter subscriber data: Retained until you unsubscribe
- Website analytics data: Retained for up to 26 months
6. Cookies
Our website uses cookies — small text files stored on your device — to enhance your browsing experience. We use:
- Essential Cookies: Necessary for the website to function properly (e.g., session management, security tokens).
- Analytics Cookies: To understand how visitors interact with our website (e.g., Google Analytics, if installed). These are anonymised where possible.
- Preference Cookies: To remember your settings and preferences.
You can control cookie settings through your browser. Disabling cookies may affect the functionality of certain features on our website.
7. Your Rights
Depending on your location, you may have the following rights regarding your personal data:
- Right of Access: Request a copy of the personal data we hold about you.
- Right to Rectification: Request correction of inaccurate or incomplete data.
- Right to Erasure: Request deletion of your personal data ("right to be forgotten").
- Right to Restrict Processing: Request that we limit how we use your data.
- Right to Data Portability: Receive your data in a structured, machine-readable format.
- Right to Object: Object to certain types of processing, including direct marketing.
- Right to Withdraw Consent: Withdraw consent at any time where processing is based on consent.
To exercise any of these rights, please contact us at Info@bothlearners.com. We will respond within 30 days.
8. Data Security
We implement appropriate technical and organisational security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. These include SSL/TLS encryption, secure server configurations, and access controls.
However, no method of transmission over the internet is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.
9. Third-Party Links
Our website may contain links to third-party websites, including LinkedIn, YouTube, Facebook, Instagram, and others. We are not responsible for the privacy practices of those sites. We encourage you to review the privacy policies of any third-party sites you visit.
10. Children's Privacy
My services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately and we will take steps to delete that information.
11. International Data Transfers
Both Learners operates globally and serves clients in numerous countries. If you are located outside Pakistan and choose to provide information to us, please note that your data may be transferred to and processed in Pakistan. By using my services, you consent to this transfer.
12. Changes to This Policy
We reserve the right to update this Privacy Policy at any time. When we do, we will revise the "Last Updated" date at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your information. Continued use of our website after any changes constitutes acceptance of the updated policy.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:
- Email: Info@bothlearners.com
- Phone/WhatsApp: +92-331-285-2930
- Website: bothlearners.com/contact